Let’s put things right.

How to raise a concern

1. Start with your referenceInclude your order number or enquiry reference and the email address used for the original interaction.
2. Explain what remains unresolvedSummarise the issue, previous correspondence and the outcome you are seeking. Mark the message “Escalation”.
3. Send it to Buyy.inUse the contact form below. Do not publish confidential documents or payment information in your message.

Our grievance-handling approach

For consumer grievances, the applicable e-commerce framework provides for acknowledgement within 48 hours and redressal within one month of receipt. Cases are reviewed on their facts, with communication through the relevant support channel.

Nothing in our website policies takes away your right to seek remedies through the appropriate consumer or legal forum.

The new store is in preview and does not accept orders. The designated grievance officer’s name and direct contact details will be available before shopping opens. The contact form remains available for preview enquiries.